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「經驗分享」如何利用Console解問題
Nov 6th 2013, 13:25

常聽到有人「系統變慢就重安裝OS」「有問題的感覺就準備重裝OS」
有問題就PR Reset??
這是誰教的?

麻煩一下,用一下Console ,去看系統不穩定的是哪個造成的。

按這裡檢視圖片

我歸納幾個Console顯示的狀況:

1. 系統本身的警告,但不是會毀掉系統的。
2. Application的開啟與執行,中途的警告(通常是不相容,預設APPLE STORE正版會自動更新補強)
3. 迷版的Application,這就很多是舊版甚至是某些廠商出廠Clone給客戶的服務造成。
4. 系統 Crash Report 這才是真的問題,其他問題都是警告。
5. 警告的部分(同1),都是表示系統無法正確服務Application,使用者覺得很 Lag那也自己好好去更新到最新版。

終究,還是很多問題都是被Application的Deamon或是不相容造成很多使用者狀況。
例如最近我自己的機器,升級後遇到Mailtags 3不相容 10,9 然後 Beta 版又不對盤。
這就很明顯的使用上就發現,只好退出暫時不用,等待升級穩定版,在繼續使用。
同時,我也遇到整晚之後整個系統幾乎是掛點的慢,只能重開機才能正常使用。
遇到這樣的慢,多數人選擇跟蘋果電腦的客服人員一樣,建議重安裝。

那天我內心聽到客服建議我重安裝OS,我自己跟我說:「天啊!不解問題,逃避問題算什麼。」
只好慢慢花時間去抓問題在哪裡,而不是重新安裝,硬碰硬又如何。
別人有時間去重裝與設定,我可沒有。

就看一下Console,看得懂就自己修一下。不然就到Google上找訊息。
一邊使用,一邊慢慢看。

我也把問題都修復好了,大概這次升級最慘的是kext問題造成Itune/Apple store整個掛掉。
抓了三天,就修好,也回到剛升級的速度與安定感。
最後我還是可以吶喊著說:「誰說MAC就是一直重新安裝?? 」

這次最難的部分就是這個。
https://discussions.apple.com/message/23674338#23674338

題外話,我去問過幾個外面修理 MAC的人,還真的也是建議我重安裝,我的系統問題太多。

那我到底算是傻?還是大家重新安裝比較聰明?
你們說呢?

剛買新機的時候,給的APPLICATION,你們知道有多少是垃圾?
有多少是不相容拖累系統的怪物?
當你們系統不穩,又交回去給人重新安裝OS,對方有跟你們說系統不穩是APP造成的?
老是怪,系統有問題,就是 APPLE的問題,其實多數還是APPLICATION。

偶爾看看Console吧! 這是我的建議。

以下是範例:

Nov 5, 2013 6:03 AM
Dear,
I ensure Apple store can't update. Reinstalled twice and I won't do that again.
PlS, Help !! Thanks.

When I click update from apple store. The Console shown
"Saved crash report for softwareupdated[841] version 574 to /Library/Logs/DiagnosticReports/softwareupdated_2013-11-05-214001_Jerrys-Macboo k.crash" from Crach reportor.

In same time, Apple store pop up a message
"An error has occurred, Couldn't communicate with a helper application"

The crach report such as below,

Process: softwareupdated [841]
Path: /System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated
Identifier: softwareupdated
Version: 574
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: softwareupdated [841]
User ID: 200

PlugIn Path: /Applications/iTunes.app/Contents/MacOS/iTunes
PlugIn Identifier: com.apple.iTunes
PlugIn Version: 11.1.1 (11.1.1)

Date/Time: 2013-11-05 21:39:58.802 +0800
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: xxxxxxxxxxxxxxx

Sleep/Wake UUID: xxxxxxxxxxxxxxx

Crashed Thread: 4 Dispatch queue: com.apple.SoftwareUpdate.SUUpdateSession.UpdateStatus

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x000000010bbb1000

VM Regions Near 0x10bbb1000:
WebKit Malloc 000000010b9b0000-000000010b9b1000 [ 4K] ---/rwx SM=NUL
--> mapped file 000000010b9b1000-000000010eb85000 [ 49.8M] r--/rwx SM=COW /Applications/iTunes.app/Contents/MacOS/iTunes
JS JIT generated code 0000356d9a200000-0000356d9a201000 [ 4K] ---/rwx SM=NUL

Thread 4 Crashed:: Dispatch queue: com.apple.SoftwareUpdate.SUUpdateSession.UpdateStatus
0 libcorecrypto.dylib 0x00007fff9722def1 ccsha1_vng_intel_compress_SSE3 + 49

Thread 4 crashed with X86 Thread State (64-bit):
rax: 0x0000000000001000 rbx: 0x0000000000000040 rcx: 0x000000009dcd37bd rdx: 0x00000000dbc8fc22
rdi: 0x00000000e6d6c3d7 rsi: 0x00000000dd2d6475 rbp: 0x00000000d93ea0bd rsp: 0x0000000105e6dfe0
r8: 0x00007fff97253bf0 r9: 0x0000000105e6e170 r10: 0x000000010bbb1000 r11: 0x0000000000001000
r12: 0x000000010bbb1000 r13: 0x0000000105e6e170 r14: 0x0000000000001000 r15: 0x00007fff7dd2e440
rip: 0x00007fff9722def1 rfl: 0x0000000000010202 cr2: 0x000000010bbb1000

Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14

VM Region Summary:
ReadOnly portion of Libraries: Total=162.1M resident=83.0M(51%) swapped_out_or_unallocated=79.1M(49%)
Writable regions: Total=1.2G written=128.2M(11%) resident=130.2M(11%) swapped_out=0K(0%) unallocated=1.0G(89%)

REGION TYPE VIRTUAL
=========== =======
Dispatch continuations 8192K
JS JIT generated code 256.0M
JS JIT generated code (reserved) 768.0M reserved VM address space (unallocated)
MacBook Pro, Mac OS X (10.7.3), SMC reset and Mad Fan
This solved my question by Jerry36 on Nov 5, 2013 10:26 AM
Jerry36
Follow below step and solve "AppleMobileDeviceSupport.pkg" problem.

Remove Iphone Kext??? What's happen?

Right now, the error message gone...

A Joke for Apple Phone service.
She told, "Pls re-install and clean your HD. I think ur system unstable."

-----
If the issue continues after using the assistant, follow these steps to remove and reinstall the Apple Mobile Device Service on Mac OS X. Note that you'll need authenticate with an administrator account and password to complete these steps.
Disconnect your device from your Mac.
In the Finder, locate iTunes in the Applications folder and drag it to the Trash.
Move the iTunes icon to the Trash.
Choose Go > Go to Folder.
Enter /System/Library/Extensions and click Go.
Locate the file AppleMobileDevice.kext and drag it to the Trash.
Choose Go > Go to Folder.
Enter /Library/Receipts/ and click Go.
Locate the file AppleMobileDeviceSupport.pkg and drag it to the Trash. If prompted, authenticate with the administrator password.
Note: This file may not be present in Mac OS X v10.6 Snow Leopard; skip to the next step if this is the case.
Restart the computer.
Choose Finder > Empty Trash and restart the computer.
Download and install the current version of iTunes.
Connect your device to the Mac again and open iTunes

因為01這裡根本沒有MAC的技術交流,只有買賣的客訴文。
超級討厭來01上面。

最後一貼,請關閉帳號。

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